Return Policy and Warranty – Fresh USA
1. General Provisions
At Fresh USA, we are committed to delivering high-quality products, including custom-made clothing conveyors designed for closets and home storage solutions. Our Closet Carousel and home garment conveyors are built to order, ensuring they meet each customer’s specific requirements.
2. Return Policy
Since all clothing conveyors from Fresh USA are custom-made, returns are not accepted. We guarantee that each order meets our high-quality standards and undergoes thorough inspection before shipping.
3. Warranty and Repair Conditions
We provide a 2-year warranty from the date the product is received by the customer. This warranty covers manufacturing defects and malfunctions that occur under normal usage conditions.
3.1. Replacement of Parts
If any components are damaged during transportation or due to physical impact, Fresh USA will supply the necessary replacement parts to restore the conveyor’s functionality. Repairs are carried out by replacing damaged parts rather than returning or exchanging the entire unit.
3.2. Durability and Reliability
Our industrial-grade conveyors are built with high-strength and durable materials, eliminating the need for product returns. The only method for restoring functionality is replacing the necessary components.
4. Warranty Service Request Procedure
If you require warranty service or replacement parts, please follow these steps:
- Contact us via email or phone with your order number and a description of the issue.
- Provide photos or videos demonstrating the damage or malfunction.
- Our specialists will assess the situation and recommend the best solution, including the shipment of replacement parts.
- Once you receive the replacement parts, you can install them yourself or seek assistance from a professional.
5. Contact Information
For warranty service inquiries and replacement part orders:
📧 Email: fresh@fresh222.com
📞 Phone: +1 (312) 312-9608
At Fresh USA, we stand by the quality and reliability of our products, ensuring that every customer receives a long-lasting and efficient storage solution.